Editorial draft available to read. Factual and language review is pending. Examples are illustrative.
Decision and scope
Task follow-up needs both context and responsibility. Define the states that justify a reminder, the approver and permitted recipients. An overdue date does not automatically justify escalation: the task may be paused for a dependency or have a revised deadline. Keep these conditions beside the visible status.
Illustrative example
Illustrative example: maintenance is due on Tuesday, but a missing part has led to an approved pause until Thursday. The agent gathers status and the last update before preparing a message for review. It should propose checking the revised date rather than accuse the owner of failing.
Acceptance check
Test absent owners, changed deadlines and several tasks addressed to one person. Group related notices and record the approver, message version and sending event. Accept the pilot when no one receives an unapproved message and paused work cannot generate repeated reminders or automatic escalations.
Key takeaways
- Accept the pilot when no one receives an unapproved message and paused work cannot generate repeated reminders or automatic escalations.