Artificial intelligence
Answers about your offer, with a handover to a person when needed.
What’s included
- One channel and language on an existing platform.
- Up to 50 documents or 100 prepared knowledge pages.
- Answer testing, agreed contact handover and training.
Outside the scope
Complex actions, proprietary model and platform/API charges are separate. Applicable taxes, hosting, licences, advertising and API usage are separate. One language unless explicitly stated.
Planning
Schedule agreed after confirming scope, materials and access.
Keep exploring
Preparing an assistant’s knowledge base
Choose sources, owners and tests before connecting documents.
Read the guideWrite instructions for a service-information assistant
Assistant instructions should establish sources and commercial boundaries before defining style.
Read the guideBuild a question set for evaluating assistant answers
Evaluate facts and expected behavior using varied questions and explicit acceptance criteria.
Read the guide