Editorial draft available to read. Factual and language review is pending. Examples are illustrative.
Decision and method
Define purpose, audience, authorized sources and response boundaries before writing personality traits. Specify handling of prices, scope, timelines and insufficient information. Distinguish explaining a service from promising delivery or accepting terms. Instructions should help the assistant recognize when clarification or human involvement is necessary to answer the customer's actual question responsibly.
Illustrative example
Illustrative example: a visitor asks the cost of connecting an unfamiliar ERP. The assistant explains scope factors and requests the system name and objective. It may show approved guidance if available, but labels an estimate accordingly and does not convert the price of a different integration into a definitive commercial offer.
Acceptance check
Test routine, ambiguous and out-of-scope questions against expected handling. Check that tone does not conceal uncertainty and cited sources support the claims made. Accept when instructions produce useful explanations, clear limits and an appropriate next step without inventing the business's capabilities, conditions or commitments in order to sound helpful.
Key takeaways
- Assistant instructions should establish sources and commercial boundaries before defining style.