Editorial draft available to read. Factual and language review is pending. Examples are illustrative.
Decision and scope
Assign an authoritative source for the service catalogue, prices, statuses and contact details. Define how approved changes reach the website, CRM and assistant. Each channel may present information differently, but it should not independently invent commercial commitments or quietly retain an obsolete offer after the source changes.
Illustrative example
Illustrative example: a service is withdrawn from sale. The website stops offering it, the assistant explains its unavailability and the CRM retains historical contracts that still reference it. A stable identifier connects those views without deleting the historical record or confusing an old contract with a currently available package.
Acceptance check
Test changes to names, prices and availability across all three channels. Inspect update times and handling of older records. Accept consistency when the same question produces equivalent conditions and any difference is explained by the context in which the information applies.
Key takeaways
- Accept consistency when the same question produces equivalent conditions and any difference is explained by the context in which the information applies.