Editorial draft available to read. Factual and language review is pending. Examples are illustrative.
Define searchable content
Define indexed types, languages and states. Exclude private material and drafts from public search. Choose useful title, description and terminology fields rather than indexing everything and exposing unavailable or unapproved content.
Design understandable results
Show title, type and useful context. Retain queries and refinement state. Consider customer synonyms without forcing irrelevant matches. No-result suggestions differ from index-failure messages; failure does not mean content is absent.
Prepare a query set
Example: test “CRM price”, “production assistant” and no-match queries. Define useful results per language and inspect top hits. Verify destinations, filters and draft exclusion; repeat when service families change.
Key takeaways
- Evaluate whether people find answers and distinguish services from articles.